This Privacy Policy is only applicable to suvenirs customers and users of the suvenirs website. If you as a visitor choose to register or submit information to the suvenirs website, you agree to the use of such data in accordance with this privacy policy.  Please note that this site may contain links to other sites, which may not be governed by this privacy statement.
If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please contact us immediately.


Who is responsible for your personal data?

suvenirs is the controller of the personal data you submit to us and responsible for your personal data under the Dutch Personal Data Privacy Act, which implements the EU Data Protection Directive (95/46/EC).


What types of personal data do we collect?

The personal data is used only for limited purposes. For example, we will collect personal data that you submit to us, for example, when you place orders or register as a customer. The personal data that you submit to us may for example include contact information and payment information. In addition we may collect certain personal data from external sources such as credit information. We may also use the information you submit to respond to you.


How do we use your personal data?

We may use your personal data for the following purposes:

  • To process your orders and returns via our online services

  • To contact you for the delivery status

  • To contact you in the event of any problems with the delivery of your items

  • To answer your queries and to inform you of new or changed services

  • To send marketing offers such as newsletters and magazines

  • To manage your account by carrying out credit checks

  • To make analyses in order to provide you with relevant marketing offers and information

  • To validate that you are of legal age for shopping online

  • To send you surveys in order to give you a possibility to influence our offer and services

  • To test and improve our systems by which the services are provided

  • To prevent misuse or improper use of our services

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.


Who has access to your personal data?

Although we may provide your information to service providers that handle information on our behalf, we will usually not share the information with third parties for secondary or unrelated purposes.

We do not transfer or sell or your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.


How do we secure your personal data?

suvenirs will take all efforts in order to safeguard your personal data against loss or any form of unlawful use. Those persons and organization who, on behalf of suvenirs, have access to your personal data, have a confidentiality obligation - including that prescribed by the applicable code of conduct and professional practice.



To ensure that the suvenirs website is well managed and to facilitate improved navigation within the site, we or our service provider(s) may use cookies (small text files stored in a user's browser) to collect data. We may use such devices to track information on our systems and identify categories of visitors by items such as IP address, domain, browser type and pages visited. This information is used in order to analyse the number of visitors to different areas of the site and to make sure that the suvenirs website is serving as a useful, effective information source.
Neither cookies collect personal information such as your name or email address. Further, most browsers permit individuals to decline cookies. You can configure your webbrowser to alert you before accepting cookies or to reject them. However, under specific circumstances, visitors may be denied access to some parts of our site if their browsers are set to decline cookies


Social media plugins are plugins that enable you to ‘share’ content with friends through social networks, such as Instagram. We do not control the setting of these cookies.  If you are a user of the services of any of those service providers and would like to know more about what kind of data may be collected through such social plugins and how such data may be used by the respective service provider, please check the privacy policy of that service provider:




The suvenirs website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.


Changes to our Privacy Policy

suvenirs reserves the right to modify or amend this privacy policy at any time and for any reason.  Nothing contained in this statement creates or is intended to create a contract or agreement between suvenirs  and any user visiting the suvenirs website or providing identifying information of any kind.


Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by sending an e-mail to or sending a letter to Suvenirs – Studio Susanne Venbrux, Frombergstraat 37a, 6814EB, Arnhem, The Netherlands.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


Suvenirs – Studio Susanne Venbrux

Frombergstraat 37a

Arnhem, 6814EB

The Netherlands.


This privacy policy and cookies statement is created May 2018 by suvenirs – Studio Susanne Venbrux

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