SHIPPING & RETURNS
Shipping & Handling
After you order you will receive a confirmation by email. Suvenirs is working with two product categories.
1. Made to order products.
2. One of a kind products.
Those category’s vary in delivery & delivery time. We will explain the difference here:
1.Made to order products
Our made to order products are made on custom order. When we receive your order, please allow up to 3 week for your product to be made. We will send out your made to order products as soon when it’s finished. You receive an e-mail on the day we send it to you. Estimated delivery time: NL 1-3 working days / EU 2–10 working days / Outside EU 4-14 working days
2.One of a kind products
Our one of a kind products orders will be processed and dispatched up to 1-4 working days. Estimated delivery time: NL 1-3 working days / EU 2–10 working days / Outside EU 4-14 working days
We ship worldwide on all products except products made of wood. Because we use sustainable FSC untreated bankirai wood in some of our products we are not able to send those products to Australia and New Zeeland. In our product description will be noted when the product is unable to send out to these countries.
Exchange // Returns
In case you are not completely satisfied with the product you ordered you have 14 days from the day you received your order to exchange or return the goods. Beyond this time, suvenirs will be free to refuse the return or the refund.
If products are made with your exclusive measurements, color or material choices we can’t except a return or exchange.
In case you are not happy with your custom made product, please contact us to see if we can do something about it.
All goods must be returned unused, with original tags attached, unwashed and in perfect condition. Customers are responsible for return/exchange shipping charges. It’s also possible to send us back the product asking for an adjustment.
Please contact suvenirs before returning any item. Your enquiries must be sent at firstname.lastname@example.org . Please fill in the return / exchange form you received with your order and send this back with the goods you will return.
We will refund the full value of the goods within 30 days of receiving the items at our studio, using the same method as the original payment. Please note that we will not refund international duties and taxes.