TERMS & CONDITIONS
Please read these Terms of Service carefully before accessing or using our website.
This website is operated by suvenirs. We are a Dutch company based in Arnhem.
We are registered at the Chamber of Commerce under the company name of: Studio Susanne Venbrux.
suvenirs is our trade name.
We have our office at Frombergstraat 37, 6814EB, Arnhem, The Netherlands.
Our registration number by the Chamber of Commerce in Arnhem is: 66575907
And our VAT number is: NL201316833B01
If you have any questions according our terms & conditions, please send us an e-mail to
Throughout the site, the terms “we”, “us” and “our” refer to suvenirs. suvenirs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
These terms apply to all users of the domains suvenirs.nl and their sub-domains (henceforth: the website) including without limitation users who are browsers, vendors, customers, merchants and/ or contributors of content. The terms and conditions will be valid for all your future transactions with suvenirs and visits to the site. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
suvenirs does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.
suvenirs cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. suvenirs may, at any time, amend the content of the site. Although suvenirs strives to display the correct texts, images and pricing on the site and web shop, errors may occur.
suvenirs does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time suvenirs may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
suvenirs does not guarantee that all items included in the suvenirs webshop are in stock at the time of your order. In the event that an item is unavailable, suvenirs will contact you shortly by phone or by e-mail.
If you have been charged the wrong amount in the webshop, suvenirs will give you the option of placing a new order with the correct price or cancelling your order. suvenirs, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by phone or e-mail. If we are unable to contact you, your order will be automatically cancelled.
The suvenirs products featured on the website are representive products of the suvenirs collection.
Our products are divided in two categories with each there own shipping & returns policy.
1: Made to order products
2: One of a kind products
In the product description will be noted in which category the product belongs. Please see the shipping and return policy for more information regarding this subject.
We have made every effort to display as accurately as possible the colors and images of our products available in the store. We cannot guarantee that your computer monitor display of any color will be accurate.
We work a lot with left-over natural materials from the fashion industry. Such as leather, wood, linen, wool, cotton and silk. Please keep in mind that these materials have a natural origin, and occasionally there will be peculiarities on the surface. This is not a flaw, but adds to the character of each piece. We will try to show this in the images.
Please keep in mind that all of our products are hand-made. Our company focus is not on machine straight production but on creativity and uniqueness of each piece. We do our best to provide you with detailed measurements and sizes for each product. Please contact us if you have any doubts about sizes.
Price & Payment
All given prices are in Euros, including Dutch VAT (21%). All products are excluding shipping fees. For shipping fees, see shipping & returns. Total price including shipping fees is given during the check-out process. The return shipping fees are for the customer.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Payment may be made using the methods indicated on our website and must be made at the time the order is placed.
Delivery & delivery time
We ship worldwide on all products except products made of wood. Because we use sustainable FSC untreated bankirai wood in some of our products we are not able to send those products to Australia and New Zeeland. In our product description will be noted when the product is unable to send out to these countries.
After you order you will receive a confirmation by email. Suvenirs is working with two product categories. 1. Made to order products, 2. One of a kind products. Those category’s vary in delivery & delivery time. We will explain the difference here:
1.Made to order products
Our made to order products are made on custom order. When we receive your order, please allow up to 3 week for your product to be made. We will send out your made to order products as soon when it’s finished. You receive an e-mail on the day we send it to you. Estimated delivery time: NL 1-3 working days / EU 2–10 working days / Outside EU 4-14 working days
2.One of a kind products
Our one of a kind products orders will be processed and dispatched up to 1-4 working days. Estimated delivery time: NL 1-3 working days / EU 2–10 working days / Outside EU 4-14 working days
All orders are send out in Arnhem, The Netherlands (location of the studio). The orders are send by post via PostNL with track and trace. You receive a mail the day of the dispatch with the tracking number of your order. Each product will be packed in tissue paper and a strong carton box. We ship worldwide with PostNL. The shipping fees are calculated at the basket.
In case you are not completely satisfied with the product you ordered you have 14 days from the day you received your order to exchange or return the goods. Beyond this time, suvenirs will be free to refuse the return or the refund. If products are made with your exclusive measurements, color or material choices we can’t except a return or exchange. In case you are not happy with your custom made product, please contact us to see if we can do something about it.
All goods must be returned unused, with original tags attached, unwashed and in perfect condition. Customers are responsible for return/exchange shipping charges. It’s also possible to send us back the product asking for an adjustment. Please contact suvenirs before returning any item. Your enquiries must be sent at email@example.com . Please fill in the return / exchange form you received with your order and send this back with the goods you will return.
We will refund the full value of the goods within 30 days of receiving the items at our studio, using the same method as the original payment. Please note that we will not refund international duties and taxes.
Returns should be addressed to:
Suvenirs – Studio Susanne Venbrux
suvenirs reserves the right to refuse any order you place with us. Suvenirs may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
All images and material on this website is property of suvenirs and is protected by international copyright laws. Any unauthorized use of any content or materials on this site is strictly forbidden and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this site only with our prior written and express authorization.
suvenirs uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. For security reasons, we do not store any payment information in our database.
The terms and conditions statement is created May 2018 by suvenirs – Studio Susanne Venbrux